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Reviews of recent stays |
Comment on the hotel |
Jacqui Ritchie
2006-06-18 until 2006-06-22 |
Amari
Emerald Cove Resort, Koh Chang, Klong Prao Beach
Check in was very pleasant but when we were showed our room it was
disapointing to find we were given a room facing a building site.
When I asked if there were other rooms available ie: sea view because
of the unpleasant view, we were told we d have to pay an upgrade charge
of around ?15 per night, very disapointing to say the least, and only
1 minute after being introduced to the room. We understand the upgrade
charge in different curcumstances but to give guests a view of a building
site when the occupancy was extremely low (approximately 8 couples
seen around the hotel), then it s very hard to understand, a better
attitude to guest happiness is needed. The view from our balcony also
consisted of a very untidy area within the hotel grounds housing rubbish
and/or scrap which should not have been visable. The staff overall
were very helpful, but some staff within the breakfast resturant could
be more professional. As for cleanliness, improvement is needed all
around, the beach was not kept tidy (something always seen in other
hotels of this standard, so no excuses) the seating in the breakfast
resturant was very stained, tiny spiders and their webs in guest rooms.
A lovely hotel with some extremely nice areas, but lots of frayed
edges which need to be sorted out. |
Marianne Black
2006-04-05 until 2006-04-09 |
Amari Emerald Cove Resort, Koh Chang, Klong Prao
Beach
We had 2 rooms oceanview that were nicely done. The staff were very
attentive,lovely and eager to please. I think the drinks were pricey
and would recommend free water poolside instead of 70 baht each. Also
a concierge or some front desk personnel that spoke English well would
have been appreciated. Despite some language barriers, we cannot say
enough positive comments about the entire resort staff. The new food
service manager Armp is doing a terrific job and the Friday night
cookout buffet was fantastic. We went to the spa twice for massages
and the experience and staff were exquisite. I would highly recommend
at least 1 visit. Breakfast buffets were scrumptious. |
Martin Wiedersich
2005-11-21 until 2005-11-25 |
Amari Emerald Cove Resort, Koh Chang, Klong Prao
Beach
This is a nice 5-Star hotel with luxury rooms (see the bathrooms!),
a large pool + very attentive service. The spa is worth to go there
more than once, only minus:the beach at the hotel could be better |
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