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Reviews of recent stays |
Comment on the hotel |
Ryan Burge
2007-02-22 until 2007-02-24 |
Diamond
Cave Resort & Spa, Ao Nang, Railay Beach East
After trying to reserve other hotels on Railay with no luck of availability,
we decided to stay at Diamond Cave and regretted our decision. The
main area of the pool, hotel and reception area is okay but we were
led to bungalow #106 and the room was terrible. I read reviews about
bugs and we definitely had them on the toilet. I also had to take
my towel to dry up the bathroom floor one morning as the shower gets
the whole bathroom wet and as I was moving my towel on the floor,
a cockroach over almost 2 inches long came running out. Luckily my
wife doesn t freak out like most would! The room is very outdated
with a hard bed and a disgusting old-school blanket as a bed spread.
The whole room is outdated and not welcoming. This was a hotel where
my wife and I dreaded going back to the room and did everything we
could to stay away. In fairness, I did talk to someone who liked their
bungalow so you should look at the rooms before you book. The service
I received from the staff was good and they were helpfull and the
pool was a needed touch as it was hot out! Overall I would not recommend
this place to book online without looking at the rooms. Diamond Private
Resort looked a lot better with nice views but you have to hike up
a bunch of stairs. We were lucky enough to find an open room at Railay
Bay Resort for our last 2 nights and loved every minute of it! I would
recommend this resort in all of Railay since they have an awesome
beach front pool and have great service. |
Bryan Parsley
2007-02-11 until 2007-02-15 |
Diamond Cave Resort & Spa, Ao Nang, Railay Beach
East
The hotel is very nice, but the service leaves a lot to be desired.
Gave up waiting for breakfast and the rooms were not always cleaned.
Several days towels were not changed and beds left undone. |
Max Weinfurtner
2007-01-10 until 2007-01-13 |
Diamond Cave Resort & Spa, Ao Nang, Railay Beach
East
This is really the worst hotel where I ever stayed. Now the reasons:
1)The room was moldy, smelly and dirty. 2)The bedsheets also smelly
and dirty 3)In the bathroom the flagstones were outworn 4)Hair in
the drain from the former customer (it was disgusting) 5)The drain
does not work so you can stand in the water for a long time 6)The
same problem is with the basin. (the water does not run off) 7)The
bathroom has an opening to the outside so you have no possibility
to close completely the bathroom door, mosquitoes can come under the
slit. 8)BUT NOW THE MAIN PROBLEM There must be thousands of cockroaches
behind the wood wall from the bed. The noise after closing the light
was incredible. After a while I opend the light and I saw 5 cockroaches
on the wall but not the small ones they had about 8-10 cm. We slept
with light and after this night we left the diamond cave resort. 9)I
tried to make a complaint but the hotel employee do not want to hear
anything. We paid for a superior bungalow 2500 baht and we got really
a hole. The price what you pay and the achievement is an impertinence.
This is a disadvantage if you book over sawadee.com because you pay
in advance so you do not know what a hole you get from the hotel owner
and you have no chance to get your money back. We lost 100 Euro for
nothing. |
Steve Phillpott / Sarah Kelly
2007-01-05 until 2007-01-19 |
Diamond Cave Resort & Spa, Ao Nang, Railay Beach
East
We have just spent 2 weeks at Diamond Cave Resort & Spa - this is,
without doubt, the worst hotel I have ever stayed in, in terms of
service, cleanliness and overall value for money. Before you confirm
a reservation here I d encourage you to consider my feedback: - We
had a bungalow with a/c. The room was damp, with mould above the bed
head, and it attracted lots of flies and mosquitoes. - The bathroom
drains didn t work - the water did not drain after showers meaning
that you had to sit sideways on the toilet or end up ankle-deep in
water. - Every morning the bathroom floor was covered with animal
droppings - they looked like rat droppings but my partner assured
me they were from a gecko. Either way, the cleaners did not properly
remove them. - The bathroom tap did not turn off properly and leaked
onto the floor under the basin. - Cleaning of the room was irregular
and they never left clean towels meaning you had to negotiate with
management every time you wanted some. - The TV had only 2 channels
- one in Thai and the other a HBO movie channel. When we asked about
this we were told that the satellite was being fixed and that normally
there are more English channels to choose from. After asking when
the satellite would be fixed every day for 5 days one of the staff
eventually admitted that there was only ever one English channel.
To make matters worse the movie and voices were often so out of synch
that the movie would be unwatchable. - We made the mistake of booking
the room with breakfast included . The American breakfast they offer
for 150 baht each, is nothing short of disgusting. Cordial, not fresh
juice, and processed and inedible ham and sausage made this breakfast
one of the worst I ve had. I recommend that you do not pay for breakfast
here and try other places on the island. - The staff in the restaurant
ranged from friendly to rude - unfortunately most were rude. Avoid
the place if you want to be treated as a customer should. - The pool
was small but clean. However the loungers had no cushions so unless
you have plenty of your own padding then I recommend you head to the
beach. - The overall surroundings, around both Diamond Cave and the
rest of Railay beach are disappointing. Noisy generators are everywhere
along with piles of rubbish and burning rubbish. - All of my complaints
were ignored by staff and they refused to consider upgrading us or
refunding us for the balance of the booking. - Unless you can afford
to stay at Rayavadee or like climbing I recommend that you choose
an alternative beach in Thailand (or elsewhere!) to stay. |
Robert Croft
2007-01-02 until 2007-01-04 |
Diamond Cave Resort & Spa, Ao Nang, Railay Beach
East
i didnt realise that when at Krabi we still had to catch boat to the
Diamond caves resort. That was proving to be very difficult as we
had arrived in a car and had to find some secure parking. Of course
their was a fee involved in that as well. It took us the best part
of a day to get to resort from Krabi, which pissed me off bad. Then
when arriving it was low tide and we had to carry luggage on backs
and head in knee deep water and sharp rocks under foot for a good
80 meters. Not Happy!! Then when at the diamond caves resort i was
expecting a superior room and was put in a basic. We found some of
the staff at hotel were impolite and rude and i feel it was and effort
for them to smile. I think staff there need to get of the island for
a break or something as people in Krabi were good. The Island it self
was nice and took some good pics but in a nutshell we wont be back
there. |
Christine Serneblad
2006-12-28 until 2007-01-02 |
Diamond Cave Resort & Spa, Ao Nang, Railay Beach
East
Some things we think they schould improve; - The staff can be nicer
and happier and more service minded. We felt like they didn t want
us there. - There wasn t any safetyboxes available the first 2 days,
should be one in every cottage i think. - They never change dirty
towels, you had to go and pick them up yourself at the reception if
they had any that is. - Our first evening it started to rain a lot
and there was a huge leak in the ceilling so my luggage got soaking
wet. - So we asked for another room or be compensated for it. They
just got angry and didn t understand the fuss. They patched the ceilling
with stickytape! Good craftmenship! :) But I must say that they where
good at washing our clothes, it was fast and cheap. The island and
the atmospere at the bars was the best on Krabi. And they had a fantastic
beach with barbecueboats and cold drinks. |
Samantha yong
2006-12-25 until 2006-12-27 |
Diamond Cave Resort & Spa, Ao Nang, Railay Beach
East
clean room and nice enviroment. more convinience if kettle are available
in the rooms. Restaurant service are so bad especially to asian people.
Their main responsible is to clear and clean table and not to serve
customer until they have finish clear up the table. |
Gordon & Sarah Baxter
2006-12-24 until 2007-01-03 |
Diamond Cave Resort & Spa, Ao Nang, Railay Beach
East
Great Pool, set just below the rock face. Superb Spa facility, the
massage options are great and the staff there really friendly. The
room was well fitted with air-con, TV (good for football) and Fridge.
bathroom was a bit basic and there were some repairs required which
we asked for but which never materialised. The service in the restaurant
left a bit to be desired and the food was nothing special. Given the
way the prices are going at Railay it was reasonable value at the
price we booked at. |
Adi Idov
2006-12-16 until 2006-12-19 |
Diamond Cave Resort & Spa, Ao Nang, Railay Beach
East
I would nt recommend my friends to stay there. The service is terrible,
especially in breakfast. The rooms doesn t look like the photos in
the internet. We felt we payed way too much for what we got. |
Don McColl
2006-11-27 until 2006-11-30 |
Diamond Cave Resort & Spa, Ao Nang, Railay Beach
East
I enjoyed my stay at this hotel. Although I had booked a bungalow,
when I arrived, none was available and I received an upgrade to Room
404 which, I am certain was the best room in the hotel. View of the
sea and the cliffs were stunning. One quibble. Although the food in
the hotel restaurant on the beach was good, the service lacked considerably.
This aspect of the resort needs work. Note that you cannot swim in
the sea in front of this hotel. the water is unsuitable for swimming.
This is not a problem, however. The pool is nice and the other beaches
are within a short walk. I would stay here again. |
