Sugar Palm Grand Hillside
1 Khoktanod Soi 3 Kata Beach
Muang, Phuket
Hotel
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Reviews of recent stays |
Comment on the hotel |
Prokopyuk
2010-06-17 |
Sugar Palm Grand Hillside, Kata beach
Excellent hotel. Especially rooms with pool! The next year is bound to visit again
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Prisana Limbanyen
2010-06-15 |
Sugar Palm Grand Hillside, Kata beach
I like this hotel.
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LAU Carol Wai Ha
2010-05-08 |
Sugar Palm Grand Hillside, Kata beach
We had a pool access room, it s very nice and enjoy staying there for our vacation. Service is good. But not recommended for the elder/childern coz the hotel is located along the hill and feeling exhausted when get back to hotel sometimes. I m not a good climber.. haha
The charge of taxi quoted by hotel is way too high - double the price we got from airport.
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quek peng chai
2010-01-18 |
Sugar Palm Grand Hillside, Kata beach
perfect setting, no frills, clean floor, neat set-up and away from all the hustle n bustle of the main street.
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LITING SHAO
2009-12-26 |
Sugar Palm Grand Hillside, Kata beach
we v spent 3 nights here Dec 19, 20 and 26. first 2 nights cost 2300 B, on 26th for the same room, 7900 B, have to comment it doesn t worth 7900 B at all, but is worth between 1800-2300 B depends on the low/high seasons of course. The room is spacious, clean, modern, severice and breakfast is good, staff are nice, however it is not beach front, have to walk for 5-7 mins. Kata beach, on the other side, is amazingly good, you can even snorkling and see lots of fishes in the rocky side.
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OOI KOK WEY
2009-11-01 |
Sugar Palm Grand Hillside, Kata beach
Hotel is very unique, have to do a lot of climbing though as we stay at the top of the hill. Staff is friendly as well. One complain that there are mosquitoes in the room, but hotel staff did send someone to help us.
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Daniel Conway/Paveena Ngamsompon
2009-11-01 |
Sugar Palm Grand Hillside, Kata beach
This was our second stay. Our Third stay will be the very next time we return to Phuket. The service was great, breakfast was very good and the room (poolside) was fantastic. Although the room was at the top of the hill (steep), the hotel provided a cart to transfer us to the top whenever we requested the service. However, I would not recommend if you have small children.
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Sergey Bondarenko
2009-10-25 |
Sugar Palm Grand Hillside, Kata beach
We were there second time. Exellent.
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James Kevin Drolet
2009-09-19 |
Sugar Palm Grand Hillside, Kata beach
A short walk to Kata Beach. Not for the physically challenged especially if your room is on the upper floors though electric carts will drive you if requested. Room very comfortable & nice view of ocean & townsite below. My room at times had a bunch of tiny ants. Free wireless internet, good speed. Staff very friendly & helpful though some of them their English is weak. Decent breakfast as well.
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Craig Hammond
2009-07-22 |
Sugar Palm Grand Hillside, Kata beach
I read the remarks about your hotel on blogs and comments on the web before we came. They are concurrent with many hotels in thailand. I decided due to the cheap room prices and great look and location of the grand hillside that i would try it myself. \r\n15 years in 5 star hotels has given me ample amount of understanding of the product and customer service. Without experiencing the problems others found with your hotel I saw from the moment i entered and was dealt with by the front desk staff , how true peoples situations could be. \r\nThere is a lead front desk agent at grand hillside who needs to learn the simple lessons of customer service and the \ guest is always right\ . Her attitude leaves alot to be desired. Her approach is rough around the edges and arrogant. Her english language is not a problem, she understands fully , but pretends not to! I forgot her name but she is everyones supervisor. \r\nI asked her to check if the top level pool access rooms were available for a certain date so i could upgrade my room and move to it. we were booked for 4 nights in a jacuzzi room but wanted a pool access room. She looked in her reservations but while doing so she gave me attitude that she doesnt think so and \ probably not\ .I asked her to look for a certain date and in any reservation system one can see what rooms are taken and what are vacant. Its easy, and its custmoer service. I asked if she could reserve the room for me as i was already in the hotel and wanted to take the better room and upgrade. her first answer was that \ its more money!\ and \ I cant book it for you\ ....??????\r\n\r\nI have been 15 years in the 5 star hotel business, the customer service skills of the front desk reception area is seriously lacking. The supervisors ignorance and attitude has rubbed off and been passed onto her staff as they all gave attitude! They are wront to give guests attitude, even if you disagree with the guest, they are paying the bill and your wages, back offf and learn customer skills! \r\nI deliberately never gave my credit card to your staff because i did not trust they way they treat guests. i was not going to be over charged for anything or accused of anything so kept my card in my pocket and booked through an agent! Money was not the problem, dustrust is.\r\n\r\nYour hotel is good looking, clean and classy looking. More attention needs to be focused on cleaning, upkeep and painting the building. The rooms are great, the club car staff are great, i tipped them well.Always miling and always helpful.\r\nThe breakfast \ hall\ needs improvement, you cannot have a hotel with a restaurant that has chaffing dishes around the outside walls. It feels like you forgot people need to eat in the hotel. Chaffing dishes are not good for holding food for more than 4 hours, it is world health food regulation and I saw that not happening. The service staff on the restaurant floor need to also smile and be more interactive instead of standing 5 or 6 people with the chef chatting away when service is needed on the floor, i understand they get service charges in your hotel, it is only being given by the club car staff and room housekeeping, not the restaurant or front desk. Service charge is for service, its not part of a wage system especially when you dont give the service!\r\n\r\nI will return, but please improve customer service and have less arrogance and attitude on the front desk area.
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