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Reviews of recent stays |
Comment on the hotel |
Erich Aegerter
2010-04-03 |
Muang Samui Spa Resort, Chaweng Beach
As a returning guest I had a very warm welcome when I checked in. The Muang Samui is a beautiful place, not to big but also not to small. We had a wonderful time. The staff was always friendly and helpfull. We had booked in the Royal Suite for us and it was a good decision. we will certainly come back.
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John Park
2010-01-26 |
Muang Samui Spa Resort, Chaweng Beach
Fantastic rooms but terrible service. 5 star prices for 1 star service.
We stayed at this resort for 9 nights and before I start lashing out at the hotel, the rooms are absolutely incredible - unmistakably Thai with incredible attention to detail. One could not fault the room but as soon as you step outside the room the fun begins.
The service at this hotel is not only terrible in terms of the attitude of the people that work here but it s basically non-existent. EVERY other person we spoke to (approximately 20 other people) that was staying there had exactly the same complaints so it wasn t just us... For example:
- we had lunch on the first day and after repeated attempts to get someone to take our order we eventually gave up and ordered directly from the kitchen. The food was pretty bad, in fact a couple we met were sick for 24 hours after eating a club sandwich from the hotel. The menu is fairly basic and limited and the food was horrible.
- the first day we spent at the beach we tried to get drinks from the beach attendant but he constantly forgot to get the drinks and we had to wait 30-60 minutes before we saw him again to re-order. I cracked it and made a complaint to the manager who in turn informed the restaurant manager but nothing improved over our 9 nights. We basically never got served and when we did they would somehow stuff up the order.
- We ordered room service 2 nights before we left and we noticed the next morning that the food was sitting outside our room in the humidity exposed to animals/critters etc. It became a running joke with my partner and I whether we would return to find the food still sitting there day after day. Low and behold, it was still there the day we were checking out - 2 days after we left it outside and called room service to pick it up. By this time, our room had been made up twice and our turndown service had been completed twice so god only knows how many people from the hotel had seen the food there.
- on complaining to the hotel and informing them in a constructive manner our experience, we got a resounding: ohhhh. That was it.
I could go on and on for hours about how bad this place is considering there are so many better places to stay such as the Amari (we stayed there last time) but I won t. I think you get the idea.
STAY AWAY!!!
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raphael + galia RON
2009-10-06 |
Muang Samui Spa Resort, Chaweng Beach
WONDERFUL WONDERFUL HOTEL. VERY GOOD CHOICE. EVERYTHING WAS MORE THAN WE EXPECTED.THE SERVICE THE ROOMS THE BREAKFAST THE STAFF THE LOCATION THE BEACH
WE WILL BE BACK NEXT YEAR
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Markus Sigron
2009-09-12 |
Muang Samui Spa Resort, Chaweng Beach
the best place i ever been! i was there the second time and we will be back there again
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stefan oude nijhuis
2009-09-07 |
Muang Samui Spa Resort, Chaweng Beach
the rooms are really amazing. the beach is nice (beautiful white sand) wenn you like the crowdy of chaweng. problem is that in the sea is a island, so there not coming a lot of fresh water and the water is not deeper as 50cm. Breakfast is super. Spa is great. It is in our opinion one of the best, hotel in chaweng. In 100m you are in the bussy part of chaweng, the hotel is really nice quit situated.
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Kobi
2009-09-01 |
Muang Samui Spa Resort, Chaweng Beach
Très bel hotel, service impeccable, chambre spacieuse et agréable, buffet du petit dejeuner copieux et très bon
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Ricky FAN
2009-08-17 |
Muang Samui Spa Resort, Chaweng Beach
Room: Spacious and clean room with comfortable feeling, water supply was very good e.g. pressure, temp etc.
Breakfast: Many choices, excelent buffet breakfast;
Services: Very good, prompt response
Location: Excellent, convenient for shopping, eating and car rental service.
But, many mosquitos and insects around the hotel area including the restaurant. We had the buffet breakfast, the mosquitos had our blood daily during the time in the restaurant.
On the whole, this is really a very good hotel in our mind. It was highly recommended. This is really a 5-stars hotel.
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Rafal M.
2009-06-20 |
Muang Samui Spa Resort, Chaweng Beach
Beautiful pool with superb waterfall, nice garden and excellent breakfast. We stayed in cheapest garden room next to the reception, but this not disturb our stay at all. Great location for evening dining in town or on the beach - it s close to center of Chaeweng.
Our children have a great fun in the pool :-) maybe it can be little crowndy in hiogh season, due the lack of space around, but during our stay there was enough sunbeds.
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Sidhartha Agarwal
2009-05-18 |
Muang Samui Spa Resort, Chaweng Beach
Had booked the Junior suite and was upto expectation with huge room and bathroom. Very curtiuos staff and breakfast was good too. Only the Spa was very expensive and not value for money.
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Fred Kimble
2009-05-04 |
Muang Samui Spa Resort, Chaweng Beach
People are wonderful, rooms are wonderful,beach is not very good
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